What kind of warranty service do you offer?

We stand behind our products! We proudly offer a 2-year warranty on all our products. Our services under warranty:

  • If there is any problem with the movement of the watch, you can immediately send it back for repair.
  • If you have any problems with a part of your watch, we can send you that part, or you can return the watch to us for full repair.

How to Use Your Warranty:

  1. Contact Our Support Team: Please get in touch with our support team and provide a clear video or photo that highlights the issue with your watch.

  2. Follow Our Guidance: After reviewing the issue, our team will confirm the problem and guide you through the most appropriate steps to resolve it efficiently.

We are committed to your satisfaction and are always here to help. Don’t hesitate to contact us with any questions or concerns!

What is your return policy?

At Reverie Watches, your satisfaction is our top priority. If for any reason you are not 100% satisfied with your purchase, you can return the product to us or exchange it for another model within 7 days of the delivery date.

How to Return or Exchange

  • Return or Exchange Period: You have 7 days from the delivery date to request a return or exchange.
  • Condition of Returns: Watches must be returned in their original condition, with all protective plastics, tape, and hang tags intact. Please include all accessories, including boxes and papers (if purchased).
  • Handling the Watch: To ensure the watch remains pristine, kindly refrain from wearing it until you are certain you want to keep it. It is almost impossible to wear a watch for even a day without causing minor blemishes or scratches. Additionally, please do not resize the bracelet (no links removed) or cut any straps.

Refunds and Exchanges

  • Refunds: If the watch meets our return conditions, we will process your refund promptly.
  • Exchanges: Alternatively, you can choose to exchange your watch for another model on the same day, subject to availability.

Need Assistance?

We are very understanding and committed to providing assistance, even for the smallest issues. Therefore, if you encounter any problems, please contact us immediately. Our support team will get back to you the same day to ensure your concerns are addressed promptly.

Why is shipping important for replica products?

As you know, shipping is one of the most important issues for replica products. With the knowledge and experience of our long years in the sector, we guarantee 100% delivery to all over the world.

How do customs processes work?

You don’t need to worry about customs at all, everything is taken care of by us. We deliver the products directly to your door with the triangular shipment.

What is triangular shipment?

Triangular Shipment: With shipping labels specially prepared for the customs of the countries, the product is first sent to another transit country and then shipped to the address of customers.

  • Step 1: Your order is sent to a transit country using shipping labels specially prepared for customs.

  • Step 2: From the transit country, your package is forwarded to your final address.

This method ensures a smooth and hassle-free delivery process.

How can I track the package?

When we ship your product, your tracking number is automatically sent to you via email. 

Note: The tracking number applies to the second part of the triangular shipment (from the transit country to your address) and it may take 4-7 business days for the tracking to become active as the package reaches the transit country.

Will I pay at customs?

No, you will not need to make any additional payments. We declare the fee below the limit on specially prepared shipping labels.

How long does shipping take?

Delivery Time: 5-12 business days, depending on the destination country.

The delivery time is slightly longer than usual due to the triangular shipping process.

Is there an expedited shipping options?

Unfortunately, no. Expedited shipping isn’t feasible for replica products to pass through customs.

Pro Tip: If any seller claims they can offer fast shipping, they are likely scammers or inexperienced. Stay safe and choose trusted dealers!

What is my parcel doesn't reach me for any reason?

While the probability is very low, issues may occasionally arise due to factors beyond our control, such as problems with cargo companies. Rest assured, if any problem occurs on our end, we will promptly send you a replacement product or immediate refund to ensure your satisfaction.